At KelolaBiz, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our business management platform, or interact with our services. By using KelolaBiz, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us as well as information generated automatically when you use our services. This may include:

• Account information — such as your name, email address, phone number, company name, and role, provided when you register or create a workspace.
• Business data — the operational data you enter into the platform, including purchasing, production, marketing, human resources, and accounting records.
• Payment information — billing details processed securely through our payment partners when you subscribe to a paid plan.
• Usage data — technical information such as your IP address, browser type, device information, pages visited, and activity logs collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services.
• Process transactions, manage subscriptions, and send related notifications.
• Improve, personalize, and expand our features based on how our services are used.
• Communicate with you about updates, security alerts, and support requests.
• Detect, prevent, and address technical issues, fraud, or misuse of our services.
• Comply with legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With trusted service providers who help us operate our platform (for example, hosting, analytics, and payment processing), bound by confidentiality obligations.
• When required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• To protect the rights, property, and safety of KelolaBiz, our users, and the public.
• In connection with a merger, acquisition, or sale of assets, in which case we will notify affected users.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, as well as to object to or restrict certain processing. To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyze how our services are used. You can control or disable cookies through your browser settings, although some features of the platform may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we make material changes, we will notify you by updating the effective date and, where appropriate, providing additional notice. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@kelola.biz.